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Adare Information Technology
151 Lincoln Hts. Road,
Ottawa,Ontario
K2B 8A5
Tel: 613-596-1312

WINDOWS ERRORS


KERNEL32 ERRORS APPEARING IN:
Windows 98

**Please note**
This information is here only to help you in discovering possible reasons for the "KERNEL32 ERROR" you are receiving. As with everything, there are multiple possibilities and these are only a few of the more common ones.


ERROR/PROBLEM

Computer Hangs Clicking Close Button in Close Program Dialog Box.
When you click the Close button in the upper-right corner of the Close Program dialog box, your Windows 98-based computer may stop responding.




CAUSE
This behaviour can occur if you are using a Universal Serial Bus (USB) mouse. The Close Program dialog box is displayed under the context of the fault thread, and the WDM driver message for button up sent by the USB mouse driver cannot be delivered to the window.

ERROR/PROBLEM

Unable to Use the My Documents Shortcut on the Desktop.

When you double-click or right-click the My Documents shortcut on the desktop, you may receive the following error message:

Explorer This program has performed an illegal operation and will be shut down.
If you then click Details, you may see either of the following informational messages:

Explorer caused a stack fault in module KERNEL32.DLL at (address)
Explorer caused a stack fault in module SHDOCVW.DLL at (address)


CAUSE
This problem can occur if the value of the Personal value in the following registry key does not have the path to the My Documents folder or is blank:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Invalid Page Fault
Fatal Exception Error
Windows Protection Error
        
Windows 2000, XP, Vista & Windows 7 :  

 Stop Errors          '

Troubleshooting Info



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